GetWellNetwork Clinical Practice Design improves outcomes and performance through Interactive Patient Care
Company partners with health leaders to redesign care delivery around patient engagement
Bethesda, Md., September 12, 2013 – GetWellNetwork®, Inc., the leader in Interactive Patient Care™ (IPC) solutions, today announced that the company’s Clinical Practice Design (CPD) engagement has demonstrated significant impact on the delivery of patient care in premier hospitals and health systems nationwide.
For more than a decade, Interactive Patient Care has proven to be highly effective in advancing results in quality, safety and service performance at leading health care providers across the country. The successful adoption of IPC as a new care delivery model requires the integration of people, process and technology to activate patients and improve organizational performance. Through the Clinical Practice Design process, GetWellNetwork partners with clients, focusing on change management to redesign patient care processes that embody the principles and practices of patient engagement.
Florida Hospital Celebration Health, part of the Florida Hospital network and Adventist Health System, has leveraged IPC and the CPD process to drive significant quality, safety and performance improvements. Since 2011 the hospital has realized increases across key HCAHPS categories*: 13 percent in Nurse Communication, 14 percent in Staff Responsiveness, 20 percent in Cleanliness and 16 percent in Willingness to Recommend.
“Through the Clinical Practice Design process, we have been able to significantly raise both the level of staff involvement and the quality of care for our patients. We have aligned our vision of IPC with ‘critical-to-success’ outcomes and clinician designed workflows to fundamentally transform care at our organization,” said Dr. Stephen Knych, vice president, chief quality & patient safety officer, Adventist Health System.
The CPD process engages the hospital’s senior leadership to develop a vision for IPC, establish outcome priorities to improve through redesigned care workflows. With the IPC vision and Outcomes Achievement Plan as context, hospital staff evaluates current practice, identifying what works and what needs to be changed for greater quality and consistency in the care process. Teams around each of the selected workflows then redesign these core processes to align with the organization’s vision and advance care quality, consistency and outcomes.
Once designs are complete, GetWellNetwork builds the IPC tools to support these newly designed workflows and works with the health care provider's senior leadership to establish a plan for change management and cultural adoption. The company then partners with departmental leaders to support implementation of the new workflows and the integration of IPC into daily practice.
“Clinical Practice Design helped us develop a multidisciplinary strategy with participation in from the end users from the beginning for the adoption, integration and standardization of care processes across our organization. For us, it has been extremely beneficial in hardwiring IPC as a new care delivery model,” said Connie Bonebrake, senior vice president, chief patient experience officer, Carolinas HealthCare System.
Using a shared governance model, the CPD process actively engages front line staff to design and build their own workflows in areas such as patient education, pain management, medication teaching and discharge preparation.
“We believe in the effectiveness of the shared governance model. Experience shows that when staff define their workflow and determine how best to apply and integrate IPC tools and technology into daily practice, the adoption rate and the level of staff engagement and satisfaction with their work environment is significantly greater,” said David Wright, chief outcomes officer, GetWellNetwork.
For more information on Clinical Practice Design, visit www.getwellnetwork.com, e-mail firstname.lastname@example.org or call (877) 633-8496.
* As of April, 2013
GetWellNetwork, Inc.® provides patient engagement solutions that help healthcare providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model called Interactive Patient Care™ to improve performance and patient outcomes. The company further extends the value of existing IT investments by integrating seamlessly with electronic medical record and patient portal applications.
GetWellNetwork is recognized by KLAS® as the leader in the Interactive Patient Systems category and exclusively endorsed by the American Hospital Association. Learn more at www.GetWellNetwork.com.