By Jennifer Taylor, MSN, RN, Get Well Director of Clinical Services
Virginia Mason Medical Center is rewriting the rules of patient care. By embracing Get Well Guided Care, they’re not just improving processes—they’re transforming lives. Imagine fewer surgery cancellations, happier patients, and better health outcomes all around. That’s the reality at Virginia Mason, where innovation is at the heart of everything they do.
In the latest Get Well Wednesday webinar, Adam Ormonde, Director of Operations, shared Virginia Mason’s remarkable journey. They’ve turned pre-op and post-op challenges into opportunities, streamlining workflows, empowering staff, and preparing patients like never before. The results? Fewer last-minute cancellations, lighter staff workloads, higher patient satisfaction, and lower readmission rates.
Virginia Mason’s story proves that bold, forward-thinking solutions can drive real, meaningful change in healthcare. Discover how they’re setting a new gold standard for patient care.
How Get Well Guided Care Works at Virginia Mason Medical Center
The Virginia Mason team has transformed its surgical care process by adopting Get Well Guided Care, creating a standardized and streamlined patient journey. According to Ormonde, the platform enabled Virginia Mason to establish a seamless, automated system that guides patients through every stage of their surgical experience—from preoperative preparation to postoperative recovery. This approach includes tailored educational materials, risk assessments, and regular follow-ups to detect potential complications such as infections or DVTs. Patients also benefit from support in scheduling follow-up appointments and adhering to postoperative care plans. With automated check-ins providing timely assistance, the system not only enhances patient satisfaction and engagement but also reduces emergency department visits, delivering improved outcomes across the board.
Guided Care Transforms Orthopedic Outcomes
Ormande highlighted, “We’ve maintained patient satisfaction in the 90th percentile while reducing readmission rates to below one percent.” He credited Get Well Guided Care for transforming care delivery by automating and standardizing processes, dramatically improving both provider efficiency and the patient experience. This cutting-edge platform supports patients through every phase of their journey—from preparation to recovery—ensuring they feel informed, supported, and cared for at every step. By offering timely reminders, educational resources, and real-time communication with providers, Get Well Guided Care minimizes confusion and anxiety, creating a smoother, more engaging healthcare experience.
Beyond Orthopedics: A Broader Vision
Tonya Mulkey, Client Success Director at Get Well, recently announced updates to the company’s Guided Care solution, the next generation of Get Well Guided Care, designed to improve the experience for patients and clinical teams by streamlining workflows, enhancing integrations, and supporting better care delivery. The platform now offers 40+ customizable care plans in specialty areas like orthopedics, allowing care teams to tailor content to patient needs. These plans provide flexible solutions for managing chronic conditions or recovering from procedures.
While orthopedics has been a key focus, Get Well Guided Care has also shown success in chronic care management, delivering results like reduced hospital readmissions for COPD, CHF, and pneumonia patients. Post-discharge patients have seen improved outcomes, showcasing the platform’s adaptability. “We’re thinking bigger,” said Mulkey. “Guided Care has shown its value in both procedural and chronic care. These updates will help us expand our impact across more specialties.” These enhancements reinforce Get Well’s mission to deliver patient-centric solutions that improve health outcomes across the care continuum. To learn more about Get Well’s solutions for digital care plans and chronic condition management, click here.
