Emergency Department (ED) Interactive Experience

Create a Seamless Patient Experience in Your Emergency Department

Patients and families usually arrive at the emergency department feeling like they have no control. With Get Well’s interactive solutions, you can simultaneously comfort and empower them as well as boost your team’s efficiency.

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A woman seated and smiling while using a tablet. Nearby, icons and text indicate a 10-15 minute wait time with options like watching a movie, finding primary care, viewing patient education, and checking wait time on the device.
An elderly man with gray hair and a beard is smiling as he looks at a tablet. He is wearing a yellow sweater and is seated in a bright room with blurred background elements.

Improve Patient Satisfaction

With Get Well’s ED solution, your patients can access virtual check-in management, get AI-driven alerts, can view wait times as well as education resources, and more via their own devices.

A smiling elderly man in a wheelchair is being pushed by a male healthcare worker in scrubs down a brightly lit hallway. Another healthcare worker is walking away in the background. They appear to be in a hospital or medical facility.

Seamlessly Transition Patients Post-Discharge

The automated virtual check-ins in Get Well’s ED interactive solution make a difference. That’s because they can significantly reduce emergency department revisit rates as well as guide patients to appropriate in-network follow-up care afterwards.

Two healthcare professionals, one in a white coat and the other in blue scrubs, discuss documents in a modern medical office. Both hold paperwork and stethoscopes are visible around their necks. Other medical staff are seen working in the background.

Optimize Your Team’s Efficiency

EHR interoperability, self-scheduling system integration, and AI-driven patient communication optimize patient intake and alleviate administrative burden.

A Unified Experience from
the ED To The Next Point of Care

A Modern ED Experience for Patients
and Families

A hospital information screen shows a Welcome message explaining that they'll inform you about your progress. The screen shows the current location as Waiting Room with an average wait time of 15-35 minutes. A navigation button points to Initial Assessment.

What Patients Access

  • An orientation video that provides
    essential information and
    offers reassurance
  • Messages including what’s
    happening now and next helps
    reduce uncertainty and
    improves patient satisfaction
  • Messages customized to your
    facility so your patients receive
    relevant, location-specific
    information that reduces
    anxiety and confusion

A health app screen titled "Learn how to monitor your symptoms" with an image of hands holding a red heart. Below, text advises to notify health care staff if experiencing trouble breathing, severe pain, or sudden dizziness, weakness, or fainting.

Learn About My Symptoms

  • Symptom monitoring
  • Health videos
  • Medication Library

A smartphone screen displays a movie streaming app under the section All movies. The grid shows nine movie posters.

Pass the Time

  • Entertainment
  • Relaxation Videos
  • Dining Options
Mobile app screen showing a patient's whiteboard for Unit ABC, Room 100, Bed 1 with a my caregiver list

Meet My Care Team

  • Care team member identification
    with contact information and
    photos

A mobile phone screen displays a survey question asking, Has the Emergency Department team explained what's happening and why? with three options: Yes, I don't know, and No. There is a Continue button at the bottom. The time shown at the top of the screen is 6:00.

Tell Us How We Are Doing

  • Real time feedback

AI-Driven Patient Alerts

A phone notification reads, Good news! You are ready to be seen by a provider at Community Health. Please come up to the front desk now. Below, an elderly man stands at a reception desk, conversing with a woman seated behind it.

Meds-to-Go On-Premise
Prescription Fulfillment

A smartphone screen shows a medical app with a nurse icon at the top. The app asks, Want to save a trip to the pharmacy and receive your medication before leaving the hospital? Text 1 for Yes. 2 for No. A man texts 1 and the app responds, Thank you! We will let the pharmacy know.

Emergency Department to
Primary Care Navigation

A phone screen showing a text conversation between Maria from Community Health and Britney. Maria advises Britney to see her primary care provider after emergency care. Britney responds, thanking Maria and confirming that she will schedule the follow-up visit.

The Impact of a Powerful
ED Experience

We have a well documented track record of success in delivering consumer-centered experiences that drive results.

Access our full Resource Library

California Health System uses Get Well to drive pharmacy revenue and reach 3X more patients in the ED

The system provides primary and specialty care services to promote health in communities spanning 800 square miles in North San Diego County. 

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Get Well hosts quarterly Pediatric Leadership Cohort sessions that bring together pediatric leaders across the country to share best practices. Our most recent session was dedicated to workplace civility and safety and was attended by clinical leaders from a number of pediatric healthcare organizations across the country.

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5 Ways to Reduce EHR Inbox Volume with AI, Automation, and Smart Workflows

Discover 5 ways to reduce EHR inbox volume using AI, automation, and smart workflows, enhancing efficiency and reducing burnout.

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