Patient Navigation and Retention

Earn Patient Loyalty.

Keep patients engaged and then navigate them to appropriate, less costly in-network services. With Get Well’s personalized navigation and retention solutions you can retain more patients as well as grow patient loyalty.

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An older man with grey hair and a beard is shaking hands with a doctor in a white coat. A message box shows a person's picture and reads: Hi Harry, this is Brooke, your Community Health Guide. We see you do not have a primary care provider (PCP) selected. Harry replies, That would be great!.

An elderly man with gray hair and a beard is smiling as he looks at a tablet. He is wearing a yellow sweater and is seated in a bright room with blurred background elements.

Keep Patients Engaged

If you consistently deliver personalized messages at the right time, then you can more easily keep patients engaged. This also helps them navigate to the in-network care they need.

Three call center agents are working at their desks, wearing headsets. Two are engaged with a tablet, smiling as they interact. The third agent in the background focuses on his computer screen. All are in a bright office setting.

Get Well brings together both automated multi-channel communication and easy scheduling platform integration.This approach, coupled with Get Well Care Navigators, leads to reduced administrative burdens and helps you scale patient outreach.

Coordination with Community Based Organizations (CBOs), based on identified social determinants of health (SDOH) needs helps you address broader needs. Accordingly, this helps your patient populations and navigate them to comprehensive support

Three medical professionals are examining a set of X-ray films. The group consists of two men, one in a white coat with a stethoscope and the other in blue scrubs, and a woman in medical attire. They seem to be discussing the images intently.

Augment Staff to Scale Outreach

Get Well brings together both automated multi-channel communication and easy scheduling platform integration, as well as Get Well Care Navigators to reduce administrative burdens and help you scale patient outreach.

Personalized Patient Outreach and Guidance Through Care Transitions

Personalized patient outreach and guidance ease care transitions and encourage in-network follow-up care.
Simplified patient experience makes it easy to schedule follow-up care with in network primary care physicians or specialists.
Coordination with Community Based Organizations (CBOs) which are based on identified social determinants of health (SDOH) needs helps you address broader needs in your patient populations and navigate them to comprehensive support.
Escalation to Get Well Care Navigators is based on patient responses in real time means patients can get faster, more appropriate care, and potentially avoid crises or visits to the ED.
Seamless ED and inpatient discharge support reduces burden on staff to manage discharge manually and helps ensure patients receive continuity of care.

A chat conversation between a healthcare professional and a patient is shown. The professional suggests appointment times, and the patient confirms Monday at 2 PM. A follow-up image displays a doctor greeting an elderly patient at the clinic's reception desk.

Client Success Story

Get Well Navigation & Retention reduced our call volume because patients are getting the information they need through the platform. It has created efficiencies in the team’s work so that they’re able to reach more patients in the same amount of time. And the feedback from patients is that they love Get Well.

—

Marisa Alack

Vice President, Louisiana-based Hospital

A healthcare worker in a blue uniform sits and engages in conversation with an older couple. The man and woman are sitting close together on a couch, smiling and looking at the healthcare worker. The background includes window blinds and a lamp.

Recommended resources

We have a well documented track record of success in delivering consumer-centered experiences that drive results.

Access our full Resource Library

Successful Patient Discharge Starts at Admission: How Get Well Can Drive Efficient Release from the Hospital

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Infographic: Driving SDOH Screening & Navigation Results

See the results a Get Well health system client using our SDOH Screening & Navigation solution achieved in 1 week

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During our Get Well Wednesday on February 7th, we spoke with Dr. Elizabeth Zadzielski, MD, OB/GYN Chair at Sinai Hospital, to discuss the maternal and infant health partnership between Sinai Hospital and Get Well.