Following the VHA’s expansion of Get Well solutions across 13,000 inpatient beds, recent findings have underscored a dramatic enhancement in the quality of care provided to Veterans
Bethesda, Md. (February 15, 2024) – Get Well, the market leader in digital patient engagement, today announced unprecedented continued success in its collaboration with the Veterans Health Administration (VHA), demonstrating substantial improvements in Veteran satisfaction, quality and safety metrics, and workflow efficiency.
In 2023, Get Well expanded to encompass 70 Veterans Affairs Medical Centers (VAMCs), which included the VHA’s ambulatory care space where 15 Guided Care plans will be deployed to scale engagement through automated virtual check-ins. Beyond check-ins, Get Well has transformed Veteran care with personalized pathways, streamlined service requests, automated tasks, discharge prep, educational content, and instant feedback.
The impact of Get Well’s solutions across the Veteran Integrated Service Networks (VISN) is evident in 2023 outcomes, enhancing the overall care journey:
Veteran Satisfaction: Survey of Healthcare Experience of Patients (SHEP) Improvement
- 22% increase in staff responsiveness at a Southwest based VAMC during Q1-Q3 of 2023
- 14% increase in overall rating at an Midwest based VAMC throughout 2023
- 11% increase in satisfaction with care transition at Northeast based VAHCS throughout 2023
Quality and Safety: Strategic Analytics for Improvement and Learning (SAIL) Improvement
- 68% decrease in hospital-acquired infections at a Southeast based VAMC throughout 2023
- 39% decrease in observed minus expected length of stay at a Northeast based VACHS throughout 2023
- 21% decrease in all cause 30-day readmissions at an Midwest based VAMC throughout 2023
Workflow Efficiency: SHEP and SAIL Performance
- 20% decrease in hospital-wide 30-day readmission rate at a Southeast based VAMC throughout 2023
- 20% decrease in CHF readmission rate at a West Coast based VAMC throughout 2023
- 16% increase in satisfaction with room cleanliness at a Southeast based VAMC throughout 2023
“We are so honored to play a pivotal role in advancing healthcare for our nation’s Veterans. The 2023 outcomes reflect the combination of our cutting-edge high tech solutions with high-touch, dedicated care delivery from the talented clinicians and staff across the VA that make a meaningful impact on Veteran care every day,” said Michael O’Neil, founder and CEO at Get Well.
“Witnessing the tangible impact of our collaboration with VISNs and VA Medical Centers is a source of pride,” said former VA Secretary Anthony Principi. “What we have achieved underscores our shared commitment to enhancing the care journey for our deserving Veterans. We’re thrilled to continue to build on this success.”
The news comes on the heels of an exciting development as the Department of Veterans Affairs launches a $1 million tech sprint for healthcare innovation, aligning with President Biden’s executive order to leverage AI in healthcare. Get Well is proud to highlight its ongoing efforts in utilizing AI to enhance healthcare outcomes for Veterans, contributing to the objectives outlined in the recent tech sprint.
In the ever-evolving landscape of Veteran healthcare, Get Well remains steadfast in its commitment to transform the delivery of healthcare for Veterans, and beyond. To learn more, visit getwellnetwork.com.
About Get Well
Get Well empowers the communities you serve to take control of their healthcare journey. With the Get Well Anywhere Platform, healthcare organizations can now deliver consumer-centered experiences that build lifelong loyalty while deepening patient relationships, improving clinical quality, and growing market share. Each year, we empower organizations to activate, engage, and retain millions of patients. Learn more at getwellnetwork.com or follow Get Well on LinkedIn and Twitter.
