California Health System uses Get Well to drive pharmacy revenue and reach 3X more patients in the ED

A Southern California health system works with Get Well to improve the ED experience for over 500,000 patients. The system provides primary and specialty care services to promote health in communities spanning 800 square miles in North San Diego County. 

Schedule a Demo

About this California health system

  • Location: Southern CA
  • 2 medical centers
  • 900+ affiliated providers
  • 146K+ ED visits per year
  • 25K+ Discharges per year

Get Well 360 Modules used:

  • ED Interactive Engagement

The Results

3X

Patient reach increase

29%

Increase in patient text engagement

25%

Increase in script order volume

Goals

  • Improve management of ED volume
  • Bring an excellent patient experience to the ED
  • Increase appropriate follow-up care utilization
  • Improve utilization of on-site pharmacy

The Solution

  • Implement seamless patient experience between waiting rooms, inpatient, and discharge
  • Use mobile-first outreach to engage more patients beyond the patient portal
  • Offer a personalized experience for setting expectations in ED visits, including assessments, care team information, entertainment, and intake progression
  • Provide a service to fill prescriptions on-site before discharge, improving medication adherence and boosting pharmacy revenue