California Health System uses Get Well to drive pharmacy revenue and reach 3X more patients in the ED
A Southern California health system works with Get Well to improve the ED experience for over 500,000 patients. The system provides primary and specialty care services to promote health in communities spanning 800 square miles in North San Diego County.
![](https://getwellnetwork.wpenginepowered.com/wp-content/uploads/2024/06/Depositphotos_18551567_XL-1-scaled.jpg)
About this California health system
- Location: Southern CA
- 2 medical centers
- 900+ affiliated providers
- 146K+
- 25K+ Discharges per year
Get Well 360 Modules used:
- ED Interactive Engagement
The Results
![](https://getwellnetwork.wpenginepowered.com/wp-content/uploads/2024/02/arrow-up.png)
3X
Patient reach increase
![](https://getwellnetwork.wpenginepowered.com/wp-content/uploads/2024/02/arrow-up.png)
29%
Increase in patient text engagement
![](https://getwellnetwork.wpenginepowered.com/wp-content/uploads/2024/02/arrow-up.png)
25%
Increase in script order volume
Goals
- Improve management of ED volume
- Bring an excellent patient experience to the ED
- Increase appropriate follow-up care utilization
- Improve utilization of on-site pharmacy
The Solution
- Implement seamless patient experience between waiting rooms, inpatient, and discharge
- Use mobile-first outreach to engage more patients beyond the patient portal
- Offer a personalized experience for setting expectations in ED visits, including assessments, care team information, entertainment, and intake progression
- Provide a service to fill prescriptions on-site before discharge, improving medication adherence and boosting pharmacy revenue