Southeast VA Medical Centers improve hand hygiene practices & reduce HAIs using Get Well

According to the Centers for Disease Control and Prevention, millions of people acquire an infection while receiving care, treatment, and services in a healthcare organization each year.

Two Veterans Affairs Medical Centers in a Southeastern VISN partnered with Get Well last August to identify a path to reduce Hospital Acquired Infections (HAI) through improved hand hygiene practices. These hospitals leveraged Get Well technology to enhance patient awareness of their own hand washing process, as well as encourage monitoring of their clinicians. Through a simple prompt and opportunities for continued education, the facilities observed a significant decrease in Hospital Acquired Infections. Get Well is a key component of these VA Medical Centers’ strategy to reduce HAIs, enhance patient education and increase patient engagement.

In August 2023, two Southeast Veterans Affairs Medical Centers collaborated with Get Well to enhance patient experience and outcomes, and one area of focus was on hand hygiene awareness. Leveraging the Get Well Inpatient platform, the teams aimed to reduce HAIs, improve hand hygiene, and augment patient engagement.

The Results

63%

Reduction in HAIs at one VA Healthcare System

43%

Reduction in HAIs at the other VA Healthcare System

53%

Average reduction of HAIs at both VA Healthcare Systems

Goals

  • Increase staff monitoring
  • Increase patient education to improve their own hand hygiene- it was noted that patients’ own hand hygiene was often neglected
  • Decrease Hospital Acquired Infections (HAIs)

The Solution

  • Two VA Medical Center Infection Control Teams met with Get Well team members in July 2023
  • The teams added a simple question, prompting inpatients twice a day via their Get Well TV: “When entering your room did the healthcare worker (Doctor, Nurse, Other) wash their hands with soap and water or use the hand sanitizer?”
  • The patients were also prompted to view hand hygiene videos in the Get Well platform