St. Tammany Health System reduces readmissions and boosts patient satisfaction with Get Well
St. Tammany Health System, a Get Well partner since 2019 and Epic client, serves over 273,000 people in the Covington, Louisiana area. St. Tammany works with Get Well to deliver personalized care experiences, scale value-based care, and boost care plan adherence for their patients.
About St. Tammany Health System
- Location: Covington, LA
- 10 sites of care
- 2,569 employees
- 1,100+
- 12,117 discharges per year
Get Well 360 Module used:
Guided Care
Results
13%
readmission reduction among COPD patients
69%
of pneumonia patients avoided unnecessary phone calls to their care team
59%
of COPD patients are extremely likely to recommend St. Tammany
We are thrilled to continue to partner and expand with Get Well. It’s crucial that we connect with and educate our patients, and Get Well Guided Care helps keep us accountable to provide the best possible experiences while also automating our clinical workflows.
-Michelle Belanger, MSN, RN, Director of Outpatient Care Coordination & Transitional Care
Goals
- Reduce readmission rates among high-risk populations
- Improve efficiency of care delivery
- Enhance patient satisfaction and loyalty
The Solution
- Automate virtual check-ins to ensure patients receive reliable and relevant information to support them in their care.
- Integrate real-time patient feedback into clinical workflows to actively catch patients with worsening symptoms and efficiently prioritize those patients in need
- Provide a more streamlined care experience for patients, demonstrating ongoing care and strengthening patient loyalty
