UMass Memorial Health breaks SDOH screening and navigation records using Get Well Health Equity
Not-for-profit New England health system UMass Memorial Health uses Get Well’s SDOH Screening and Navigation Solution to support care for their more than 60,000 patients in the hospital and 300,000 in outpatient care. By partnering with Get Well, patients are matched with community resources that meet their needs while creating a more efficient process for caregivers.
About UMass Memorial Health
- Location: Massachusetts
- 4 hospitals
- 60K+
- 300K+ outpatient visits per year
Get Well 360 Module used:
Health Equity: Social Determinants of Health Program
30 Day Results
2X
More than doubling their all-time record for number of patients screened in 30 days
5K+
resources shared with patients
2K+
patients screened in languages other than English
12%
of patients received interventions from Get Well navigators
Goals
- Increase volume of patients screened
- Reduce burden on staff to conduct screenings
and resource referrals - Document social needs into the EHR
- Improve patient trust and satisfaction
The Solution
- Leverage a mobile-first screening tool, to reduce staff burden and reach more patients than traditional portal or paper forms
- Augment staff with Get Well Navigators to share community resources with patients and follow-up with them
- Implement a cloud-based, integrated platform solution to ensure data is automatically written back to the EHR in real-time
- Demonstrate ongoing care and build patient trust by sharing resources that are helpful for people when they need it
Hi Maria (Get Well navigator), I was just notified I have an apartment July 1st. The rats ate most of my furniture…do you know of any resources that can help me with possibly a bed and furniture? I appreciate all of your help! I don’t have anyone assisting me, just you and you have been amazing!
-UMass Memorial Health Patient
