LifeBridge Health Achieves 43% Reduction in Orthopedic readmissions and 169% boost in Google Star Ratings with Get Well Guided Care
Get Well has proudly served LifeBridge Health since 2011, and is currently live across LifeBridge Health enterprise.
About Lifebridge Health
- Location: Baltimore, Maryland area
- 3 hospitals; 5 acute care facilities
- 10,000+ employees
- 40,000 patient admissions per year
- 197,000 emergency visits per year
- Get Well client since: 2011
Solutions/Modules used:
Guided Care (Digital Care Management)
The Results
43%
reduction in Orthopedic readmissions rates
24%
lower 30 day revisit rate for patients engaged post ED discharge
169%
improvement in Google Star Ratings at LifeBridge NW ED Department
10
service lines supported with automated digital care
80%
of patients “extremely likely” to recommend LifeBridge MD for chronic care
Since we selected Get Well in 2011, they have been an incredible partner and critical to the evolution of LifeBridge’s digital patient engagement solutions across the LifeBridge Health System. We are pleased with the progress we’ve made and the benefits it has brought to our patient community.
Learn more about
Goals
- Automate generic post-discharge check-ins to augment staff
- Reduce/eliminate need for time-consuming follow-up phone calls
- Replicate successful clinical outcomes of Get Well across many service lines
The Solution
- Implement personalized, timely mobile outreach to patients to optimize post-discharge clinical outcomes
- Customize outreach based on patient’s care plan and supply them with info on diagnosis, discharge instructions, prescription fulfillment options, and follow-up appointments
- Enable care teams to be able to reach more patients and focus on the right patient at the right time
- Automatically escalate patients who might have complications and be at risk for readmission
- Collect patient reported outcomes measures and patient satisfaction data
- Boost awareness of Guided Care through partner marketing with Get Well
